Troubleshooting

If you are having a problem with your Vemail phone software, try clicking Menu and then Help from the screen you are on. You will receive help for that particular screen.
If you are getting an error, write down the exact error message. A list of error messages, their meanings, and suggested solutions can be accessed in your Vemail phone software. Start on the Main screen and select Help, then Error Messages. The error messages are sorted alphabetically and by category.
Further troubleshooting advise can be found in the FAQs at www.VoiceGenesis.Net/support
You can also contact support@voicegenesis.com and explain your problem. Please include your Vemail User Number, the name of the screen where the problem occurred, the action that caused the problem, and the exact error message (if any).
You can also call Voice Genesis for technical support at (800) 831-8552 between 9 am and 5 pm Pacific time Monday – Friday.