Troubleshooting

• If you are having a problem with your Vemail phone software, try clicking Menu and then Help from the screen you are on. You will receive help for that particular screen.
• If you are getting an error, write down the exact error message. A list of error messages, their meanings, and suggested solutions can be accessed in your Vemail phone software. Start on the Main screen and select Help, then Error Messages. The error messages are sorted alphabetically and by category.
• Further troubleshooting advise can be found in the FAQs at www.VoiceGenesis.Net/support
• You can also contact support@voicegenesis.com and explain your problem. Please include your Vemail User Name, the name of the screen where the problem occurred, the action that caused the problem, and the exact error message (if any).

Disclaimer

The Vemail Service may be terminated immediately without liability upon sending notice to the e-mail address you provided during your registration. You may end your use of the Vemail Service at any time by terminating service with your wireless carrier or by removing the Vemail application from your phone. No refunds shall be granted for any fees paid in advance. Upon termination you will no longer have access to the Vemail service or data, messages, files or other material you previously stored in your Vemail phone software or on Vemail servers.

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