FAQs

What is Vemail and why would I want it?
Vemail stands for "Voice-Email." Vemail was created by Voice Genesis, a mobile messaging software company. The product consists of Vemail software which runs on your phone, plus a supporting service. Vemail messages are simply email messages that contain voice or voice access instructions.

Voice Genesis sends your Vemail messages in different formats depending on what we know about the recipient and their email devices. If the only information we have is their email address, then we will send out a universally compatible Vemail message. It is a simple text email that contains a link and a phone number. The recipient can click on the link to listen to your recorded voice message on their computer, or they can dial the phone number and listen to your message just like a voicemail.

To whom can I send Vemail messages?
You can send Vemail messages to anyone with an email address. They will be able to listen to your Vemail message.

How can I improve performance?
There are several things you can do to help ensure that your Vemail software performs well on your phone:

• Improving General performance - Delete unused software from your phone to keep plenty of free space available.
• Improving Retrieve Email Performance - Make sure the email software you use on your computer is NOT set to "leave copy of messages on server". If you are leaving all your messages on your POP server then your Inbox will be huge and your Vemail software may run very slow as it attempts to process all of your messages. (Please note that your Vemail software always tries to leave a copy of your messages on your server so that you can download them to your computer later. However, when you delete messages with Vemail an attempt is made to delete them on your server so that you don't have to delete them again on your computer.)
• Improving Address Book Performance – See the Summary of Vemail Features section of this document for information on optimal Vemail Address Book sizes. Most phones can support a Vemail Address Book of at least 1,000 contacts. More powerful phones can support up to 10,000 contacts. If you experience performance problems using your Vemail Address Book, follow the instructions at voicegenesis.net for uploading a smaller address book.

How do I get Vemail?
To download the Vemail software into your phone, you need to select it from the software catalog your carrier has provided in your phone. This catalog will typically include games, ringtones, productivity software, and messaging software. Vemail will probably be found in one of the latter two categories if it is available for your phone. For detailed instructions see www.Vemail.com

What phones does Vemail run on?
To see if your handset offers Vemail, visit www.Vemail.com or access the software catalog in your phone and see if it is available in the Messaging or Productivity categories.

How much does Vemail Cost?
You can send and receive unlimited messages with Vemail for a low monthly fee of about $5 a month. This charge will appear on your mobile phone bill. Airtime or data charges may apply depending on your carrier. Airtime charges apply for most Verizon Wireless plans (the time you spend using Vemail is treated like a phone call).

For more FAQs see www.VoiceGenesis.Net/support

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